Returns, Refunds & Cancellation policy

The Company will not accept any returns nor initiate any refunds on purchase of the product unless:

Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product being shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on care@sereniti.in.

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Sereniti will proceed to inspect the same and validate the claim.

You are responsible for the courier cost and risk of returning the goods to us.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.

We reserve the right to refuse returns of any product that does not meet the above return conditions at our sole discretion.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend a trackable courier service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on care@sereniti.in.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

If you have any other questions about our Returns and Refunds Policy, please contact us by e-mail care@sereniti.in